FAQ

ORDERS

HOW CAN I PLACE AN ONLINE ORDER?

To place an order online, please follow the below steps:

• Add a product to your basket by clicking on “Order” in the selected product page.
• Select the size and quantity you would like to order.
• Complete your order by clicking on “My Basket” and then “Proceed to checkout”.
• You can modify or validate your basket and select your delivery method before making your payment.
• You will be asked to complete your delivery and billing address by selecting one of the following three options:

- Log In: This enables access to your personal ELIE SAAB account.
- Create an Account: This option allows you to create your ELIE SAAB profile for future purchases.
- Continue as Guest: This option enables you to place an order without creating an account, but your order history will not be saved.

• Fill in the information of your billing address to complete your order.
• Within a few minutes, you will receive an email confirming your order along with your digital receipt.
• When your order is shipped, you will receive a second email with a tracking number so that you can track the delivery of your package.
Purchases made online shall be reserved for personal customer use or gifting and not for resale.
Our Customer Care team is happy to assist you along the way. Please contact us here for more information.

HOW CAN I ACCESS MY ORDER HISTORY?

If you created an ELIE SAAB customer account, you can view your order history by logging in to your account and by clicking on 'My Orders'.

If you placed an order as a Guest, please contact our Customer Care team here to receive this information.

CAN I CANCEL OR CHANGE MY ORDER?

If you wish to modify or cancel your order, please contact our Customer Care team. We are happy to assist you with any request you may have.

I PLACED AN ORDER, BUT DID NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you placed your order with your ELIE SAAB customer account, please log in then click on 'My Orders'. You will then be able to follow the status of your order.
If you placed your order as a Guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email.
If you do not receive your package within 10 working days, please contact us here.

How do I know my size?

All ELIE SAAB online items have a size guide section in the product detail page.

If you need additional help, our Fashion Advisors will be more than happy to confirm your size. You can reach out to them by clicking here.

HOW IS MY ORDER PREPARED?

Following validation, your order will be prepared within 24 to 48 hours.
To provide you with a seamless experience, we pay particular attention to the preparation of your order. 
Each order is prepared at the assigned ELIE SAAB workshop, and is individually packed in its branded case. The case is then inserted into a box to protect the goods and keep the package anonymous during shipping. Warranties, certificates of authentication and an exchange policy will be included with your order.

WHO ARE THE CARRIERS FOR DELIVERY?

ELIE SAAB works with several carriers, including:

•FedEx

•Royal Mail

•Chronopost
•DHL
•Aramex
•UPS
•TNT

PAYMENTS

What payment options are accepted at ELIE SAAB online?

Payment can be made using a direct debit Visa© or MasterCard©, bank card or credit card. The website is secure and PCI DSS compliant.

Is an online purchase secured?

All transactions done on the ELIE SAAB website are secure and PCI DSS compliant.

In addition, ELIE SAAB commits not to save any credit card information. Each bank has its own
authentication system.

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

An Order Confirmation and a Digital Receipt will be sent to your email address for all orders placed on the ELIE SAAB website.


To request a duplicate receipt, please contact us. Our Customer Care team will be happy to assist you.

Returns

How do I return my order?

You can return your order within 30 days of the delivery date. Please visit the Return page for step by step details.

Where can I repair Elie Saab products?

ELIE SAAB products such as Ready-to-Wear, accessories, shoes and bags that are in need of repair may be returned to any of our flagship boutiques within six month of the purchase date.

Our Customer Care team will be happy to assist you. Contact us for more information.

HAUTE COUTURE

How many collections are released each year?

Each year, ELIE SAAB offers two Haute Couture collections:

• Spring/Summer Collection (Revealed in January)
• Fall/Winter Collection (Revealed in July)

How do I book an appointment or a private viewing?

Haute Couture appointments are hosted at our dedicated salons. To book your appointment, please contact one of the following boutiques:


Paris Boutique

London Boutique

Beirut Boutique

New York Boutique

Dubai Boutique

You can also request an online appointment here.

Our Customer Care team remains available to assist you.

READY TO WEAR

How many collections are released each year?

ELIE SAAB offers four ready-to-wear collections every year.


The Spring/Summer collection launches in October, the Pre-fall collection launches in January,
the Fall/Winter collection launches in March and the Resort collection launches in June.

Where are Elie Saab Products manufactured?

The ELIE SAAB Ready-to-Wear collections are manufactured in Italy and in Lebanon.

The collections translate a lifestyle set to accompany the modern sophisticated ELIE SAAB woman in her daily life and throughout her occasions.

Where do I find products that I have seen in magazines, blogs or social media?

Our Fashion Advisors will be happy to assist you. You can reach out to them here.

Our Customer Care team is also happy to assist you. Please contact us for more information.

FRAGRANCES

How to choose my signature perfume?

Selecting your ELIE SAAB fragrance is an intimate choice and a personal experience that depends on your habits and olfactory memory, often linked to personal emotions and lifestyle.
We recommend you visit any of our brand-authorized retailer to facilitate your selection. You can also find a description of all our Eau de Parfum in the Fragrances section on our website.

Where can I buy ELIE SAAB Fragrances?

To purchase an ELIE SAAB perfume, we invite you to visit any of our brand-authorized retailer. You can also buy online, noting that we deliver fragrances only to the US for now.

CUSTOMER CARE

HOW CAN I CREATE AN ACCOUNT?

Please follow the below steps to create an ELIE SAAB account:


- Click on 'Your Account' section located in the top right corner of the ELIE SAAB website.

- Fill in the fields under 'Create an Account' section on the right.

- Then click on 'Register'

- You will receive a confirmation email to the address you provided when creating your account.


For further assistance or additional information, please contact our Customer Care team here.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account on www.eliesaab.com enables our system to:

- Recognize your profile and your purchase preferences

- Keep track of your purchase history for your reference

- Update your shipping and billing information as needed


For your security, the ELIE SAAB website does not save any credit card information.

HOW CAN I FIND MY ACCOUNT PASSWORD?

Follow the below steps to reset your password:

- Click on 'Your Account'

- Click on 'Forgot my Password'

You will then receive an email with instructions on how to reset your password and access your account.

How do I know if the products are available online?

Our online boutique has a wide selection of ELIE SAAB products. If you don’t find the item you are looking for, contact us here and our Customer Service team will be happy to assist you.

How can I contact ELIE SAAB?

ELIE SAAB Fashion Advisors will be delighted to offer personalized advice. You can select the boutique of your choice here.

You can always reach our Customer Care team on the contact us page here.

How can I follow Elie Saab news?

We invite you to subscribe to our newsletter using the form at the bottom of this page.
You can also follow us on our social media platforms:

Instagram, Facebook, YouTube, LinkedIn, Weibo

COMPLIMENTARY SHIPPING

Benefit from worldwide complimentary shipping and extended returns

PRIVATE SESSION

Book an online or in-person appointment with your trusted Fashion Advisor

CLICK & COLLECT

You can now order your item online and pick it up from your nearest Boutique

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